When is our pool serviced? Service is performed 50 weeks a year. We do not service Thanksgiving week or the week between Christmas and New Years Day. We also do not service a pool on days of inclement weather. This is to maintain the safety of the technician. In such a case service records are reviewed to determine if the pool will hold chlorine. If we are not confident that the pool will maintain adequate chemical levels, we will call to schedule a special service. In any case, we will insure that your pool is kept chlorinated and balanced at all times.
How do you get in my yard? Please provide easy access. If your gate is to be kept locked, please provide a key or combination. We also ask that unfriendly dogs be kept inside while the pool is being serviced. A locked gate or the presence of an unfriendly dog will result in no service, although the service call will be charged as normal.
Do you have to close and open my pool every year? No, in our region, pools are kept open all year. Conditioner is essential in preventing loss of chlorine due to sunlight. We charge our customers an annual fee of $55.00 in the spring which covers the pool throughout the year. This would also be needed in the case of the pool being drained.
When do you bill? Billing is done a month in advance on or near the 1st of the month. Payment is due by the 25th. A late charge of $5.00 will be applied on all invoices not paid by the last day of the billing cycle. Returned checks will incur a $25.00 fee.
How often does our filter need to be cleaned and how long should it run? Proper filtration is essential to a clean pool. We recommend a filter be cleaned every 3-6 months. We recommend filters run for 4 hours per day in the winter and 8 hours per day in the summer. These times may vary depending on the pool size.
Please explain the responsibilities of the pool owner. The Owner/Resident is responsible for cleaning pump basket, skimmer basket, and sweep bag/basket between visits when needed. This will be more prevalent during the service weeks off, fall season, and in yards with excessive leaves and debris.
POOL OWNER/RESIDENT IS RESPONSIBLE FOR MAINTAINING PROPER WATER LEVELS.