FAQ

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What's included in monthly service?

Our service includes adjusting chemical balance (including chlorine, pH, and alkalinity) each time the pool/spa is serviced.  All service levels other than Chemical Only include skimming the top and bottom of your pool, emptying your skimmer baskets, emptying your pool sweep bag, and brushing the pool steps.  We vacuum the pool when needed.  All services provided are as weather conditions permit. During the Fall/Winter season, if there are leaves, debris, or dirt in a pool on the day of an impending storm, they may be left for the following scheduled service day. 


Monthly service pricing is based on the level of service requested as well as many factors including the type, model, and brand of equipment installed at each pool. The assumption is that all equipment will be kept in working order according to the manufacturers specifications. If the owner/resident does not keep equipment in recommended working order, their maintenance fee is subject to increase. This will only happen after a decision is made to not repair equipment per the technicians recommendations.   


Adjusting calcium hardness, adding algaecides and stain prevention products are not included. We are not responsible for conditions outside our control, such as filtration time, excessive water temperature (heaters, solar systems, covers), or extreme numbers of individuals in the pool. We can not warrant plaster mottling or checking. Mottling is considered different colorations of plaster with no apparent pattern. It may also appear as a blotch, spot, or streak of different shades of color. It is more pronounced on colored plaster. Colored plaster may also lighten over time. These are not considered deficiencies.  


Calcium is tested periodically and adjusted as necessary.  The ideal level is between 200-400 ppm.  You would be charged $1 per pound. 


Algaecide is added as needed.  It is added at a cost of $1 per ounce.  Most applications  are between $5-$12.


Stain Preventative is added on request.  It is added at a cost of $25 per 20,000 gallons of water.

When is service performed on my pool?

After the initial consultation, you will be assigned a service day.  Service is performed 48 weeks a year. We do not service Thanksgiving week or the week between Christmas and New Years Day. We also do not service a pool on days of inclement weather. This is to maintain the safety of the technician servicing the pool. In such a case, we will review the service records to determine if the pool will hold chlorine. If we are not confident that the pool will maintain adequate chemical levels, we will call to schedule a special service. In any case, we will ensure that your pool is kept chlorinated and balanced at all times. Additionally, in the months where your pool is serviced 5 times, there is no additional charge. 

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n the foothills with many trees, the fall brings many leaves and although they are quite beautiful they are the nemesis to water circulation in our pools.  If your skimmer or bag of your pool sweep fills up, it will slow or eliminate water circulation.  Please watch your pool this time of year and empty the leaves if the service is not expected for a few days.  Once a week service may not be enough for some of us in the foothills with many trees, if you'd like to receive a quote for more than one service a week, please let us know.

Why is filter cleaning important? When do filter cleans and/or salt cell cleans occur? When is salt added to my salt water pool?

Proper filtration is essential to a clean pool. We recommend a filter be cleaned every 3-6 months. Filtration and proper water chemistry are the two aspects of pull maintenance necessary for a clean pool. We recommend filters run for 4 hours per day in the winter and 8 hours per day in the summer. These times may vary depending on the size of the pool and filter.  


Minimally, we do filter cleans twice a year on your pool.  Your salt cell will be cleaned at the same time.  Some pools will require more frequent filter cleans.  We schedule most filter cleans and repairs on Fridays.  When the weather warms up, we add salt to your pool to achieve the proper salinity.  We add salt at a cost of $5 per bag. 

What is the conditioning charge on my bill for?

As we gear up for the busy swim season (late spring/summer), we have to add conditioner to your pool as it helps protect the chlorine from the ultraviolet rays from the sun.  Conditioner is essential in preventing loss of chlorine due to sunlight.   This service annual fee is $120.00 which is billed in the spring and covers the pool throughout the year.  We test and add this throughout the year as necessary.  This would also be needed in the case of the pool being drained.    

Why do you use liquid chlorine instead of chlorine tablets during the colder months?

When the weather cools off, the water temperature drops, the chlorine tablets in your floaters do not dissolve in colder water.  We switch to liquid chlorine during the colder months.  

I have a party/gathering coming up and I want my pool looking it's best. How do I go about this?

During the summer months, pools get a lot more use, including parties and gatherings.  If you are planning a party in the pool or pool side, please let me know in advance so I can schedule an additional service late in the week.  I would like to give your pool extra consideration to have it looking it’s best. Towne & Country Pool Service offers EVERY customer one FREE additional service every year before a party.